Customer Service – The Model To Practice Dialogues MTPD™ https://mtpdculture.org Enabling positive social change by facilitating intercultural communication with the Hofstede theories Wed, 02 Feb 2022 10:39:56 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 184201045 Customer Service And Cultural Differences: Why They Matter https://mtpdculture.org/articles/customer-service-and-cultural-differences-why-they-matter/ https://mtpdculture.org/articles/customer-service-and-cultural-differences-why-they-matter/#respond Sat, 02 Jan 2021 15:08:25 +0000 https://mtpdculture.org/?p=873 Your best-intentioned customer-facing employees can still create a poor impression with customers from a different part of the world due to cultural differences of which they’re not aware. (The same may be true when they interact with a different subculture within their same country as well.)

Culture is the set of assumptions, traditions, and values a community develops over time. Thus, members of a culture other than yours may interpret your behavior in ways that haven’t occurred to you, because of their community’s own assumptions, traditions, or values.

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