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The Model to Practice Dialogues™

Cases

The MTPD fosters awareness about national identity, as a cohesive whole, provides contexts and the impact these have on one’s role in the society. For example, the functioning of marginalized communities. We are educating students, addressing cultural differences, making clear that we share universal rights and dignity no matter where we are from, by emphasizing that one cannot explain away injustices by cultural relativism.

Dimond Industry
Cases

Diamond industry

Have you ever experienced working with someone from a different country or culture and somehow it just feels…odd? It is needless to say that people from different cultures act, speak, dress, communicate, and work different-ly, but that does not mean that there is a ‘right’ or ‘wrong’. In this paper, the researchers demonstrate that intercultural competences are of great value in today’s multicultural companies, because they help us understand people with different backgrounds so that working with someone from another cul-ture suddenly does not feel odd anymore, but is exciting, mind-opening, and even informative in a way. We just need the right tools to see and un-derstand the differences. The example of the employee who was born and raised in Thailand, and is now working in a Dutch company, shows readers that their cultural background hugely influenced the interpretation of the Dutch behavior. Taking advantage of the Hofstede Model and the Erin Mey-er Culture Map gives people like this employee the opportunity to make themselves aware of their own interpretations and why they think and act the way they do. They can place themselves in dimensions to see the bigger picture. After they have understood themselves, they can start to interpret other’s behaviors without major prejudice and widen their horizon to then find their place in this globalized world.

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European mindset in an American company
Cases

European mindset in an American company

A group of four students, two from Amsterdam University of Applied Sciences, one from Kozminski University in Warsaw Poland, and one from Auckland University of technology in Auckland New Zealand conducted an interview with a male Bulgarian national who has lived in Amsterdam for five years. The interviewee works for an American company with British colleagues that focus on business performance. The interview works predominantly with British and Dutch colleagues and clients. The aim of the interview was to identify any cultural limitations within the interviewee’s work environment. Cultural limitations identified were primarily centred around miscommunication caused by the conflict in high-context and low-context communication styles and expectations around workplace etiquette.

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Cultural differences, misunderstandings within an Employment Agency
Cases

Cultural differences, misunderstandings within an Employment Agency

A Montenegrin consultant for an international company headquartered in the Netherlands was interviewed to shine light on international communication in a business environment. The company is mainly viewed as an employment agency, but engages in European building projects as well. Despite the headquarters being located in the Netherlands, majority of the business is done abroad and internationally, with their biggest clients located in Germany. Therefore, the consultant is required to travel abroad quite often, as he is the one responsible for interacting with partners/employees from different cultural backgrounds. Since the clients the company work with in the Netherlands are usually also of different origin due to their specialties in certain industries, the languages spoken differ with each client. The main spoken languages are English, German and Dutch; however, the use of Slavic languages has increased lately.

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Human Resources

Inter-cultural Communications within a multinational company

A Dutch concept development team member working for an Interna-tional HR service provider headquartered in the Netherlands, and op-erating in over 30 countries was our interview subject. The concept development team travels the world on- and offline in order to meet with their global colleagues. With the insights of those meetings with all different operating companies, this team initiates new business concepts or develops existing business concepts. Consequently the business concept team member has had the opportunity to work with and adjust to many different cultures on a daily basis. Therefore he has experienced many different cultures and has adjusted to those cultures.

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Cases

Fashion Retail in New Zealand through Hofstede’s lens

A 19 years-old female New Zealander employee is currently working as retail assistant in a Multinational fashion retail company. The firm started in America and has now expanded to around 136 countries around the world, including New Zealand. This work is complemented by his studies in Auckland University of Technology

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Cases

Diversity is being invited to the party and inclusion is dancing at the party

The interviewee shared that the firm has made a shift to a more “culturally sensitive corporate environment”. A good example of this cultural awareness is that the firm has introduced a policy that allows people to leave a meeting if they feel (culturally) inhibitive or prohibitive with the behavior their col-leagues are presenting. Another shift in the firm is that they are anticipating building a culturally centered diversity community.

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Managing an international company on cultural diversity management
Retail

Managing an international company on cultural diversity management

In this Case Model, the managing director of a direct sales company was interviewed to identify and navigate the way culture influences people in an international work environment. The six cultural dimen-sions according to Geert Hofstede were looked at and used to identify differences. We also looked at what impact cultural limitations have on the employees, how these are dealt with, and in what way language and the interpretation thereof plays a role in preventing and resolving miscommunications.

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