“In our work environment in an Aviation Industry, we encounter various cultural considerations that deeply influence how we interact with passengers and colleagues alike. One significant aspect is how we handle passengers with anxiety about flying. Our approach is to engage them early, ensuring their decision to fly is firm before boarding begins. This not only helps streamline the boarding process but also ensures a smoother experience for everyone involved.

Gender equality is another key focus of the Aviation Industry. I’ve noticed a balanced representation of both male and female leaders in decision-making roles. This diversity promotes a collaborative atmosphere where decisions are made collectively by a small group and then communicated transparently across the organisation. It’s a blend of individualism and collectivism that reflects our commitment to fairness and inclusivity.”